Data Recovery

Data recovery is a complicated topic. When looking at data recovery, there are two main types: recovering deleted files and recoving files from a dying hard drive. The first, while easier to do, is still a difficult process and very time consuming requiring special tools and a lot of patience. Recovering files from a dying hard drive is an even more difficult and manual process that can take many hours to complete, depending on the state of the hard drive.

Speaking of the state of the hard drive, you may have noticed that when I speak of data recovery from a bad hard drive I say dying and not dead. The distinction comes in that in order to recover data from a hard drive, it must still be operational, even if it will only run for a few minutes at a time. Once a hard drive is dead, recovering data from it becomes a much more sophisticated process requiring special labs and equiptment which can cost thousands of dollars. Because of this, I suggest to all my clients, if you even suspect that your hard drive is going bad, shut the computer down and have it looked at by a professional.

One sure fire way to know if your hard drive is failing is if you hear any kind of clicking noise coming from the system. Hard drives use what are called platters read by a read head. You can picture this as little silver records with a needle running over them. The clicking you hear is the read head actually bouncing either off the platter or just back and forth. Once this starts to happen the hard drive can became completely inoperable within a very short amount of time. If you do not have the hard drive inspected by a professional, you could run the risk of either losing the data on it permanently or having to shell out thousands of dollars to get it back.

For deleted files, because of the way hard drives work, if you delete a file or folder which you then realize you need to have recovered, stop using the computer and shut it down immediately.  Data that is deleted remains on the hard drive, but is inaccesable through normal means, and is no longer recognized by the computer as being spaced taken up on the hard drive, so if you continue using the computer, you run the chance of over writing these files and making them unrecoverable.  As soon as you realize that you need a file that has been deleted, shut off the computer and seek the assistance of a professional.

Below you will see prices for both types of data recovery: deleted files and whole hard drive.

  • Deleted Files+
    • Recovering deleted files can be a time consuming process depending on the size of the hard drive and the amount of files that have ever been saved on the drive.  Generally, the types of scans required are very slow and this can sometimes take 24 to 48 hours to comletely scan an entire hard drive for these deleted files.  Once this is done, the files then have to be organized and then transfered back to the hard drive.  Because of this, the average time I quote for this type of service will range anywhere from 2 to 5 business days.


  • Whole Hard Drive – media (DVDs*, flash drives, etc. will cost extra)
    • Whole hard drive recovery is a very long and manual process.  Because of this, it is one of the most expensive computer services Frax Technologies offers, it also has one of the longest estimated times for completion.  This service generally requires 5 – 7 business days, or more, for completion.


+ Service is not guaranteed to recover any/all data on the previous hard drive / computer. A $25 non-refundable deposit is required prior to service. Any data recovered will be kept available for up to 30 days after the recovered data is returned to you.

* First 2 DVDs are free, additional disks required will incure an additional surcharge of $5 per disk.  Full charges will be disclosed to you prior to disks being created.

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